Hardscape Design and Installation in Knoxville, TN

We love our backyard. It's a paradise and we get so many compliments. Master Touch Pools was a joy to work with. The attention to detail was amazing. The cleanliness, the professionalism, top notch. Junior was amazing as were all of his team. We had an issue come up after the job was done. One of the contractors used to replace our turf nailed into our sprinkler system. I didn't notice until a while later and they had someone at our house within the hour and the system was repaired. They were also kind enough to repair a head that was on the side of the house that wasn't near their job. I couldn't be happier with the level of service given.

After dealing with a frustrating situation for over a year, I cannot say enough good things about Jomar and the team at Master Touch. My pool motor was only two years old when it failed, and I was left stranded by the original company that installed it. They stopped responding to calls and emails and had apparently moved, leaving me with no support and a major headache. From the moment Jomar arrived, he put me at ease. He showed up on time, was extremely professional, knowledgeable, and took the time to explain everything clearly. After dealing with so much uncertainty and frustration, it was such a relief to work with someone who genuinely cared and knew exactly what he was doing. Jomar made what had been a very stressful experience feel manageable, and I finally felt like I was in good hands. His expertise and professionalism gave me confidence that the issue would be resolved correctly, and it was. Thank you, Jomar, and everyone at Master Touch, for your outstanding service. I highly recommend them to anyone looking for honest, reliable, and knowledgeable pool equipment service.

We got a few pool quotes. The prices weren’t that big of a difference but Master Touch started and finished way more pools in the previous year than any of the other companies. We’ve heard horror stories of it taking some people years to finish their pool and we wanted to avoid that fate. They said four months and from the time we got permits issued to the completion of the pool and patio, it took four months almost to the day. They actually did 70% or more in the first two months. Our project manager lacked some communication skills, but he got the project done well and on time. Overall, we highly recommend them. They handled everything, including the permits, and the inside staff responded to our questions pretty regularly during design and build. As for the pool itself, it’s amazing. We’ll definitely get our money back if we ever decide to sell, and while we’re here we’re going to enjoy our new, wonderful pool to the max.

I can’t say enough good things about this pool company! I had a stubborn leak in my pool that no one else could seem to track down, but their team found it quickly and fixed it right the first time. On top of that, they handled a complete renovation of my pool, and the results are absolutely stunning. From start to finish, the crew was professional, knowledgeable, and respectful of my property. They walked me through the process, kept me updated at every stage, and delivered exactly what they promised — on time and with top-notch quality. My pool looks brand new, and I couldn’t be happier. If you’re looking for a reliable, honest, and highly skilled pool company, look no further. I highly recommend them to anyone in need of pool repairs or renovations!